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How to Cancel My BF Labs Order?
Hi Reddit, On May 6 I ordered the 5 GH/s Bitcoin Miner from Butterfly. I paid using PayPal, to the sum of $308.00. After a little over a month, I contacted them asking where my item was. They responded that I was given an order estimate of over 2 months and that my order status could be checked on their site (always "processing"). After 2 months, I started asking again, and it took them quite a long time to get back to me. I also had read within the few weeks before that of BF Labs' troubles, having come here and seen in the NY Times. They finally got back to me last week and told me that they could not provide me with any sort of shipping estimate, but they'd tell me when my item ships so I can track it. I told them that due to the time-sensitive nature of the product (aka it gets less valuable the longer I wait) and their inability to even give me some sort of estimate on my purchase, that I wanted a full refund. They told me that I agreed when I purchased it that all sales were final. I went to my bank but they informed me I needed to go to PayPal since they are the ones who did the transaction. PayPal told me that they don't handle disputes for hardware/software since "it is usually a misunderstanding." They said I could send a letter to the company, which I did, and then PayPal immediately closed the case saying it was more than 45 days since the transaction. So, whether or not any of you think I "deserve" a refund in this case, I am still going to attempt to get myself one. I think most people can agree that buying products where you pay up front and receive what you paid for "sometime in the future" is not an appropriate business model. Now that my bank and PayPal and the company won't help me, what can I do to get my refund? The Better Business Bureau? FTC? I really have no idea. Thanks for all your help, guys!
Attention to All Inquiring New Cointerra Customers
I would like to point out a few things to any customers that are considering ordering from cointerra, especially since they are taking pre-orders for a MAY 2014 batch now, and have not even began shipping for their December 2013 batches. I would first like to disclose that i am indeed a waiting customer for an early January order for multiple asics. -The last testing for cointerra machines were only about 1.5 TH/s, they currently advertise for 2TH/s machines. There has not been any more updates to this particular point since their last blog update about performance about two weeks ago. -One may rightly question if Cointerra has mislead their customers by giving shipping dates that they knew they were not going to hit like other companies, Re: Hashfast and Butterfly labs, in order to take early pre orders to fund their operation. As everyone knows mining is time dependent and all calculations on risk to order from an asic manufacturer must be estimated based on future difficulty predictions, therefore shipping dates and performance are the main points that one must base their pre-payment decision from. They also marketed on the fact that they were better than the other asic manufactures and made it a point that they were going to ship on time. -There is no real shipping estimates right now, basically they don't know when theyre going to ship. In early January they began contacting December 2013 batch customers telling them shipping would commence in less than two weeks. That did not happen. Now I'm not sure how the profitability will play out for the May batches you may well be ROI but its not likely December batches will, and its looking bad for January as well, i would say do your research and expect a late underperforming product for your calculations. Also as an early customer I began to have second thoughts on getting this order and asked for a refund(payment in bitcoin) in September, at the time bitcoin did not make an almost ten fold move in price and I was pretty much begged to stay on as a customer and given perks. That has all changed now of course, now they would love to drop all of the early customers who took the most risk and now almost immediately ask if i want a refund when voicing concern over the late and what seems to be an underperforming product. Of course a refund is out of the question for now we will see how this plays out. A few 'positive' points about Cointerra is that they are definitely not trying to run with our money, they are communicating their problems with us, although the updates have been vague and leave a lot to be answered. Also they seem professional I just vented for about a half hour to one of their sales associates and he took it quite well and answered my questions honestly from what i could tell. I believe that until cointerra ships out any more products it is completely unethical to take more pre orders. They need to satisfy the customers that took the most risk on them and focus on delivering to them first. But hey, ethics and miner manufacturing seem to be mutually exclusive, so who knows. From the experience from a current customer May is a long ways out make sure you do your research before buying asics.
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